If you need to return or exchange a product purchased at Tutti Bear, follow the steps below to ensure the process is completed efficiently and without complications:
Step 1: Fill Out the Return/Exchange Form
Use the Return/Exchange Form that was included with your order. Clearly state the reasons for the return or exchange and send it to the following address:
SUBLIME E OTIMISTA, UNIPESSOAL LDA
Rua Principal, 563
4505-645 Sanguedo, Aveiro, Portugal
Step 2: Home Pickup for Returns
For your convenience, we offer a home pickup option for items you wish to return. To schedule a pickup, contact us at hello @tuttibear .com or call 912 381 147.
Return/Exchange Conditions
- Returns or exchanges must be requested within 30 days after product delivery.
- Items must be in perfect condition: intact, complete, and in their original packaging.
- Proof of purchase (receipt or invoice) is required at the time of return.
- Returns will only be accepted in cases of shipping errors or defective products.
Frequently Asked Questions
Where can I return or exchange a product?
You can return or exchange items at the Tutti Bear Boutique or conveniently at your home by scheduling a pickup.
What do I need to return or exchange a product?
You will need the proof of purchase and the completed Return/Exchange Form, and the product must be in the original condition in which it was received.
For any questions or additional support, feel free to contact us at hello@tuttibear.com.